Shipping policy


 

Shipping Policy

At Euro One Auto Parts, we aim to provide efficient and reliable shipping services across Australia and to customers worldwide. Below is our comprehensive shipping policy to help you understand how we process and deliver your orders.

 

Order Processing Times

  • Same-Day Processing: Orders placed by 2:00 PM AEST on business days will be shipped the same day.

  • Next Business Day Processing: Orders placed after 2:00 PM, on weekends, or public holidays will be processed the next business day.

  • Special Orders: Custom or specialty automotive parts may require additional handling time. Customers will be notified of any delays.

 

 

Shipping Methods and Rates

 

Domestic Shipping (Australia)

 

  1. Standard Shipping:

     

    • Estimated Delivery: 2–7 business days.

    • Cost: Flat rate of $14.95.

     

  2. Express Shipping:

     

    • Estimated Delivery: 1–3 business days.

    • Cost: Calculated at checkout based on weight and destination.

     

Note: Shipping rates and delivery times may vary for oversized or heavy items.

 

International Shipping

We offer global shipping to all countries with the following options:

  1. Standard International Shipping:

    • Estimated Delivery: 10–20 business days.

    • Cost: Calculated at checkout based on weight and destination.

     

  2. Express International Shipping:

    • Estimated Delivery: 3–7 business days.

    • Cost: Calculated at checkout based on weight and destination.

     

    • Estimated Delivery: 1–3 business days.

    • Cost: Calculated at checkout based on weight and destination.

      Priority International Shipping (for select regions):

       

Note: International delivery times are estimates and may vary depending on customs clearance, local regulations, and other factors.

 

 

Delivery Timeframes

 

  • Domestic Deliveries: Delivery times depend on your location, and remote or regional areas may experience longer timeframes.

  • International Deliveries: Delivery times vary by destination country and customs processing.

 

 

Order Tracking

 

Once your order is dispatched, you will receive an email containing a tracking number. You can track your shipment directly through the provided link or via the courier’s website.

 

 

Packaging and Handling

Our automotive parts are securely packaged to prevent damage during transit. For larger or fragile items, additional care is taken to ensure safe delivery.

 

Damaged, Missing, or Lost Packages

If your order arrives damaged, is incomplete, or does not arrive within the estimated timeframe:

 

We will work with you and the carrier to resolve the issue quickly.

 

 

Shipping Restrictions

 

  • Domestic: We do not deliver to PO Boxes or Parcel Lockers within Australia.

  • International:

     

    • Customers are responsible for ensuring compliance with local import regulations.

    • Duties, taxes, and customs fees are not included in the shipping cost and must be paid by the recipient.

    • Oversized or restricted items may have limited shipping options or additional costs.

     

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Changing Delivery Address

 

If you need to update your delivery address:

 

  • Notify us as soon as possible.

  • Changes cannot be made once the order has been dispatched.

 

 

 

Contact Us

For any questions about shipping, tracking, or your order, please contact us: