Refund policy

Returns and Refund Policy

Thank you for shopping with Euro One Auto Parts. We aim to provide the best quality European auto parts and exceptional customer service. Please read our Returns and Refund Policy carefully to understand your rights and responsibilities when purchasing from us.

Legal Terms

  1. By purchasing from Euro One Auto Parts, you agree to our terms and conditions of sale.

  2. All part numbers provided on our platform are for reference purposes only. It is the buyer's responsibility to verify the suitability of the parts before fitting or preparation.

  3. Goods must be inspected upon receipt to ensure their compatibility with your vehicle and requirements.

Conditions of Sale

  • All parts must be checked for suitability prior to installation. Fitted or prepared goods are not eligible for return or credit.

  • Euro One Auto Parts is not responsible for any labor or ancillary costs incurred during the installation or removal of parts.

Return of Goods

We accept returns under the following conditions:

  1. Credit Returns Handling Fee: All credit returns are subject to a 15% handling fee. However, if the item is found to be faulty, the handling fee will not apply.

  2. Invoice Requirement: The original invoice number must be quoted for any return or refund requests.

  3. Return Window: Returns must be made within 7 days of receipt. Goods will not be accepted after this period. If the product is faulty, we will offer a replacement or a full refund.

  4. Exclusions:

    • Electrical Goods: No credits or refunds will be issued for electrical parts.

    • Special Order Parts: Parts specifically ordered for your requirements are non-refundable and non-returnable.

  5. Warranty: Warranty claims apply strictly to parts and exclude any labor costs or additional expenses incurred.

Return Process

  1. To initiate a return, please contact our customer service team with your order details and invoice number.

  2. Returned goods must be in their original, unused condition and packaging.

  3. Approved returns will be credited back to the original payment method, minus the handling fee (if applicable).

Additional Notes

  • We reserve the right to refuse any return that does not comply with the conditions outlined in this policy.

  • Shipping costs for returns are the responsibility of the buyer unless the return is due to an error on our part.

If you have any questions or concerns about our Returns and Refund Policy, please don’t hesitate to contact us. Thank you for choosing Euro One Auto Parts!